Faults and complaints in Business/Commercial English

Faults and complaints

  • The goods we ordered on 11th March have not arrived.
  • We regret to inform you that our order no.2244, which should have been delivered by 3rd November, is now considerably overdue.
  • Our consignment of 100 computers was stolen in transit.
  • Mr Boyle is extremely concerned at ...
  • We have marked the delivery slip accordingly.
  • Please arrange for reimbursement of the value of the damaged goods.
  • I should like to query the charge for packing which seems unusually high.
  • We are sorry to hear that the goods are damaged.

This text was written by Ulrike Schroedter.