Refusing/Cancelling a reservation in Business/Commercial English
Refusing a reservation
Dear Mrs O'Brian,
Thank you for your letter of 5th April 2002. We regret to inform you that we are fully booked throughout the month of August 2002.
May I suggest you contact the Kings Hotel (address below) who may be able to offer you suitable accommodation and rates for the period you require?
I am confident you will find the hotel to your total satisfaction.
The address: King's Hotel ... Dorset
We remain at your service for any future bookings you might wish to make.
Yours sincerely,
Nick Webster
Reservations Manager
Useful phrases
- We regret to inform you that ...
- to be fully booked
- Unfortunately ...
- I am afraid ...
- May I suggest ...
- We suggest you contact one of the other hotels in the area.
This text was written by Ulrike Schroedter.