Commercial English - Booking a room

Refusing a reservation

Dear Mrs O'Brian,

Thank you for your letter of 5th April 2002. We regret to inform you that we are fully booked throughout the month of August 2002.

May I suggest you contact the Kings Hotel (address below) who may be able to offer you suitable accommodation and rates for the period you require?

I am confident you will find the hotel to your total satisfaction.

The address: King's Hotel ... Dorset

We remain at your service for any future bookings you might wish to make.

Yours sincerely,

Nick Webster
Reservations Manager

Useful phrases

We regret to inform you that ...
to be fully booked
Unfortunately ...
I am afraid
May I suggest ...
We suggest you contact one of the other hotels in the area.

This text was written by Ulrike Schroedter.

Example of a formal letter

Example of an informal letter

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